Get in Touch
Have a question about our products, your order, or your dog's wellness routine? We'd love to hear from you.
Email: shoppeturel@gmail.com
We aim to respond to all messages within 1–2 business days.
Frequently Asked
Where do you ship from?
Peturel is based in the Netherlands. Orders are currently dispatched by our fulfilment partner from outside the EU. We're moving our stock to an EU warehouse, which will shorten delivery times considerably.
How long does delivery take?
Current delivery estimates are listed on our Shipping Policy page. You'll receive a tracking link as soon as your parcel is handed to the carrier.
What's your return policy?
You have 14 days from receiving your order to cancel it, no reason needed. Full details are on our Refund Policy page.